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Returns & Refunds

Order Confirmation

To confirm the order our customer service representative will call you within 8 to 12 hours. In case you do not receive the call, our customer service representative will call you 3 time. If you do not respond all 3 calls for order confirmation. Your order will be considered cancelled. You will also receive timely emails about your order confirmation process. And only upon confirmation from you, we will dispatch your order.

Cancellation

We believe in store choices and work our way to provide our customer with best services and care. Therefore, you have the option to cancel your order by informing us at Muskom.com or calling at our customer service department. (It is to be noted that for custom mousepads if a cancellation is made after a design has been printed Muskom will only be obligated to refund half of the order amount.)

Delivery Reattempts:

In Some Cases where customers are unable to receive their order on the first delivery attempt, Further attempts at delivery may be subject to extra shipping charges (usually double the amount of the initial delivery charges), therefore we recommend that you let us know ahead of time if you’d like to schedule your order as soon as you place it.

Dispute & Returns (7 Days Return Policy)

Buying at Muskom.com is not risky at all. If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an original Muskom receipt/invoice or gift receipt. Returned items must not be washed, used or altered. Please also note that custom mousepad orders are not refundable/exchangeable/returnable under any circumstances

All returns/exchanges of online orders, must be returned within 7 days after delivery.

How to Return a Product?

Simply Place Unworn, Unwashed Merchandise with All Tags Attached in The Original Packing.

Enclose Your Invoice Inside.

You can contact Muskom customer service department by email at [email protected] or call at +92-333-539-4184. Our customer service department is also available 11:00am to 8:00pm 7 days a week. The customers should inform Muskom within 2 days of receiving the order. Once the customer has informed about the return of order, our shipping partner will collect that order within 5 working days. Or Write to us at [email protected]┬áto check if your post code falls under this service. In case it does not, simply courier the parcel to our address.

Either Case, please also enclose any Muskom collectible items or any other free gifts you may have received with your order.

Once we receive a returned parcel, we reserve, the right to refuse the return of items that show visible signs of having been worn, washed or soiled.

Please return your purchase to the below address:

Muskom (Kamand PVT Ltd.)
Second Floor ,
Mumtaz Plaza, Orchard Road,
Dha Sector A,
Islamabad, Pakistan.
Mobile: +92 (51) 333-539-4184

Credit for your returned item(s) will be refunded back to you through your desired payment medium . You will receive an email confirming the completion of return processing.

Please note that returns cannot be processed if the items are found to be in used or damaged conditions or with tags missing or if any of the accompanying gift items are missing.

What are the items/services that cannot be returned?

  1. Items bought under discount during sales or special promotions, or using credit coupons or promo-codes cannot be returned.
  2. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete.
  3. Mousepads that are customized in anyway cannot be returned.